Returns / Exchanges

Return Policy

Thank you for shopping with Cimply Broken! 

Each piece is handmade and unique. Because of the nature of our work, our policy is as follows:

*** Cimply Broken accepts return requests for defective or shipping-damaged products only. 

*** We do not accept returns for other reasons, and exchanges are not accepted.

📌Reporting a defective or damaged item

1. Contact us at cimplybroken@gmail.com within four hours of delivery.

2. Include your order information and clear photographs showing the defect or shipping damage.

3. We will review the claim and provide return instructions and a shipping label when a return is required.

📌Refunds and resolution

IIf an item is confirmed defective or damaged and cannot be repaired or replaced, Cimply Broken will refund the cost of the item. If the item can be repaired or replaced, we will discuss the appropriate resolution with the customer.

Please contact us before returning any item. Unauthorized returns may not be accepted.

How to Contact Us:

Please reach out with your order number and photos to:
📧 cimplybrokenstudio@gmail.com