Returns / Exchanges

Return & Refund Policy

Thank you for shopping with Cimply Broken! Each piece is handmade and unique. Because of the nature of our work, our policy is as follows:

All Sales Are Final

We do not offer returns, exchanges, or refunds for items once delivered outside the United States.

Damaged or Defective Items

If your order arrives damaged or defective:

• Contact us within 48 hours of delivery.

• Provide clear photos of the item and packaging.

We will review and:

• Repair or replace the item when possible, OR

• Provide a refund if a replacement is not available.

Exchanges:  We do not accept exchanges

Custom Orders

Custom orders are non-refundable and non-returnable.
We share progress updates to ensure satisfaction before shipping.

Repairs

If a piece is damaged after delivery, contact us.
In many cases we can repair for a reasonable fee.
Shipping costs for repairs are the customer’s responsibility.

Shipping

Shipping charges are non-refundable, unless the order is deemed damaged in transit.

How to Contact Us

Please reach out with your order number and photos to:
📧 cimplybrokenstudio@gmail.com